ITIL Service Management

Many organisations are looking to IT service management as a way to organise and continuously improve the quality of services. IT service management is concerned with delivering and maintaining IT services that are implemented in direct response to the organisation’s business requirements. It is essential that an organisation’s IT services support core business activities and comply with corporate governance requirements. It is also increasingly important that these services facilitate change as businesses evolve.

What is ITIL?
ITIL (the IT Infrastructure Library) is the most widely accepted approach to IT Service Management in the world. ITIL provides a cohesive set of best practices, drawn from public and private sectors internationally, supports and is supported by the British Standards Institution's standard for IT Service Management (BS 15000:2002).

ITIL version 3
ITIL version 3 is being released this year and Pygmalion is one of the first companies to offer a range of services to help organisations implement the best practice processes of this version. A key change to ITIL under version 3 has been a focus on the alignment of IT and 'the business', on the management of IT throughout the complete lifecycle, and on the importance of creating business value, rather than just the execution of processes.

Why Pygmalion?
Pygmalion uses the following process to help organisations implement ITIL best practices:

Pygmalion provides expert assistance throughout the process and once complete, can provide ongoing reviews and audits of processes.

Please click here for more information on Pygmalion's ITIL Service Management solution.