|
|
| |
|
|
|
|
|
|
|
|
ITIL Service Management
- Many organisations are looking to IT service management as a way to organise and continuously improve the quality of services. IT service management is concerned with delivering and maintaining IT services that are implemented in direct response to the organisation’s business requirements. It is essential that an organisation’s IT services support core business activities and comply with corporate governance requirements. It is also increasingly important that these services facilitate change as businesses evolve.
-
- What is ITIL?
- ITIL (the IT Infrastructure Library) is the most widely accepted approach to IT Service Management in the world. ITIL provides a cohesive set of best practices, drawn from public and private sectors internationally, supports and is supported by the British Standards Institution's standard for IT Service Management (BS 15000:2002).
Why Pygmalion?
- Pygmalion uses the following process to help organisations implement ITIL best practices:
- Assessment and audit
- IT Service Management strategy
- Portfolio/Service Management catalogue
- IT Service Management process design
- Ongoing assistance.
- Pygmalion provides expert assistance throughout the process and once complete, can provide ongoing reviews and audits of processes.
-
- Please click here for more information on Pygmalion's ITIL Service Management solutions.pdf.
|
|
